EBSCO’s LinkSource Is Repaired

EBSCO’s LinkSource service was down and has been repaired.  If you experience issues with it, please let the library know and follow these steps.

LinkSourceErrorIf you were prompted to log in to an EBSCO LinkSource login page after clicking “Check for full text availability in all library collections” in one of the library’s databases, try the following:

  1. Use your back arrow to return to the citation for the article you were attempting to locate.
  2. To determine if we have that article in our collection in full-text format, start at the library home page: http://www.esc.edu/library
  3. Click on “Journal Finder.”
  4. Type in the title of the journal (not the article title) you want (e.g., “Journal of Business Administration”) and click “Search” (note if you have any pop-up blocker software running you may need to disable it to use these features).
  5. If that title is available in full-text format, the results will list the journal, years of available full-text coverage and the hyperlinked name of the database(s) containing articles from that journal.
  6. Click on the name of the database from the results list that contains the year(s) you want.
  7. Then browse the journal by year/volume/issue or search within the publication by author, article title or topic.

New Library Website Is Live!

After several months of  discussion, design work, collection of feedback from the ESC community and usability testing, the librarians are unveiling the new Online Library. Visitors to the site will find many improvements in addition to a more appealing look and feel.  Responsive web design, intended to optimize the user experience across a wide range of mobile devices, makes the Online Library one of the only mobile-friendly libraries in the SUNY system.

Audience-specific tabs have been added to direct new users, graduate students and faculty members to the most helpful resources. OneSearch, a discovery service which allows users to search for articles, books and videos from nearly all of the library’s research databases, simultaneously, has been added. The subject guides, librarian-evaluated collections of resources specific to particular subjects of study, have been moved to the homepage.

screenshot showing new library website featuresInstructional resources, such as the citation style guides, the Information Skills Tutorial, guides on conducting research and using library tools, and the full schedule of library workshops have been grouped together under the Learn section of the homepage. Our contact information and hours of operation for the Ask a Librarian service can now be found right on the homepage, and a library site index has been added to assist visitors in locating pages of interest within the website.

As always, the Ask a Librarian chat feature is located on every page of the library website to make it easy for visitors to contact a librarian for research assistance, and the library’s blog, Facebook page, Twitter feed and YouTube channel provide followers with updates on library services. Instructors, please take time to ensure that any assignment instructions or links directing students to library resources are in line with the new layout of the library website. Feel free to contact us at librarian@esc.edu with any comments or questions.


Creating a Login to Save Library Resources and Use Special Features

Many of the library resources like databases and the e-book collections have special features that can be very convenient to use but to get them to work correctly and save your research, you need to create an account with that resource. Your login to Empire State College gives you access to these resources but each one is run on its own platform by the company it comes from so to use their special features, you need to create a free online account with them.

Some examples with links to information on how to use these features are below:

EBSCOHost folders

EBSCOHost has the folder feature that lets you select “Add to Folder” to save articles and e-books to your folder for later. What you need to know is that this is ONLY for this current session unless you create a login account. If you create a login account in any EBSCOHost database, that login will work in all of our EBSCOHost databases.

Proquest My Research

Similar to EBSCOHost folders, Proquest lets you save items to My Research. Also similar to EBSCOHost folders, My Research only saves for later if you create an account to login later and access your saved articles. If you create a login account with Proquest, it will work in all Proquest databases.

The ebrary Bookshelf

One of our e-book collections, the largest one, ebrary has many special features that require a login. If you want to download an item or if you want to save it for later, you need to create a login. When you create a login, you can save items to your “bookshelf” for later. It also allows you to download an item to read later.

Library Hours for July 3-July 6, 2014

In honor of the Independence Day holiday, the Ask-a-Librarian Hours will be as follows:

  • Thursday, July 3  -  Open 9am – 2:30pm
  • Friday, July 4  -  CLOSED
  • Saturday, July 5  – CLOSED
  • Sunday, July 6 – Open 1-9pm

Please leave a message on our voicemail, via online form or email and we will get back to you on Sunday, July 6, 2014 during our listed open hours.

We apologize for any inconvenience.

New Library Homepage Coming!

The librarians have been working with the college’s Web Presence Committee to design a new homepage for the Online Library that aims to be much more intuitive, user-friendly and mobile-friendly. In addition to a new look and feel, visitors to the site will find audience-specific tabs that link to frequently-used resources.

You will also find that the librarians have added OneSearch, EBSCO’s Discovery Service, which will allow you to search nearly all of the library’s sources simultaneously, as well as a library-specific site index to help you find particular pages of interest with ease.

To preview the new site, click the ‘new Online Library homepage‘ link located just below the Online Library header on the existing library homepage, or visit the demo page directly at www.esc.edu/library-demo. We invite you to share your thoughts about changes to the library website as we gather feedback during the preview phase from July 2nd to July 24th. Feel free to send any comments, criticisms or suggestions to librarian@esc.edu.

Ask-A-Librarian Closing at 5pm Today, July 2, 2014

The Ask-A-Librarian Service needs to close early today, July 2, 2014.  There will not be a librarian available to answer your questions after 5pm.  Please leave a message on our voicemail, via online form or email and we will get back to you tomorrow, July 3, 2014 when we open at 9am.

We apologize for any inconvenience.

  • Phone – 1-518-581-2222
  • Phone – 1-800-847-3000 ext. 2222
  • Online form – http://askalibrarian.esc.edu/

Interlibrary-Loan Request Delays Repaired

We are happy to announce that all issues causing delays (as described below) have been repaired.


Due to technical difficulties, interlibrary-loan requests are delayed in processing.  We are waiting for technicians to troubleshoot and resolve the issue.  We apologize for any inconvenience.

Graduate students and staff and faculty members with a 50 percent or greater appointment are eligible to use the college’s interlibrary-loan service. For details, answers to FAQ or to register for an interlibrary-loan account, go to www.esc.edu/ill.

Where do I locate the readings and books for my courses?

Many of you are probably wondering where to find your textbooks and course reading materials.

image of college textbook stack

The first place to check for your textbooks is the college bookstore at www.esc.edu/bookstore. They have information on how to find your books, how to order online and their contact information listed there. If you have any questions or need help ordering your books, contact the bookstore directly.

You are welcome to check the library e-book catalog to see if we have any of your textbooks in our online library but it is rare that we have textbooks available. You can search the e-book catalog by clicking on Books on the library homepage at www.esc.edu/library. If you do a search and your book is not listed, unfortunately, the online library does not have that book.

You may also have readings located in your course. Often the instructor will list how to access the reading or might include a link to the reading.

When all else fails or you still are not sure what to do, it is always best to check with your instructor.


Limited Ask-a-Librarian Coverage June 11-13

Due to a SUNY-wide event, Ask-a-Librarian coverage will be limited between Wed, June 11 and Fri, June 13, 2014.

Wed, June 11 – 9am-7pm

  • Email, Online Form and Phone Service open. Leave a message and we will get back to you ASAP.
  • No Chat

Thurs, June 12 – Closed

  • We will respond to all voicemails, emails and online form submissions on Friday

Fri, June 13 – 9am-5pm

  • Email, Online Form and Phone Service open. Leave a message and we will get back to you ASAP.
  • No Chat

Proquest Downtime June 14, 10PM-6AM

An announcement from Proquest:

On June 14, 2014 ProQuest will make improvements to its internal systems to accommodate a growing number of users and to reduce the need for future downtime. This will take place on Saturday, June 14 at 10:00 PM EDT and lasting for eight (8) hours.

You will not have access to Proquest databases or RefWorks during that 8 hour time period.

We apologize for any inconvenience.